Delivery Terms & Conditions

Your delivery will need to be signed for when it is delivered to you so please ensure you make necessary arrangements for someone to be at your address to accept delivery of goods. If nobody is able to accept delivery of your goods, this may result in the goods returning to us and as a result any charges for redelivery may need to be paid by you.

You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur. Once our transport company has collected your goods from our warehouse if you wish to cancel your order, you would be liable for transportation return charges.

Your delivery will be delivered to the nearest accessible location to the delivery address that you provide to us (Kerb side Delivery). Please ensure that any hazards that may prevent your delivery being taken off of the delivery lorry are removed, to the extent possible. If there are immovable hazards or obstructions (e.g. steps, uneven or gravel paths or driveways for example) your delivery may be made to an alternative location between the delivery vehicle and your property. If your property has limited or difficult access you must let us know at time of placing your order, using the delivery restrictions comment box. The goods will become your responsibility at the point of delivery.

Please note delivery to postcodes starting BT, DUBLIN, GY, HS, IM, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE, KA27 will incur a higher delivery cost which is based on your exact location and the goods you are ordering. Please call Customer Services on 01324 619496 to arrange, or email customerservice@tile-star.com.

Tile Star will not under any circumstances consider any financial demands from the customer for late or incorrect delivery. We always recommend that you never book a tiler or other workman until the goods have been delivered and inspected.

The store or customer service team will contact you within 24hrs of order placement to arrange delivery, or to advise of a collection date.

Standard Delivery Costs and Timescales are as follows:

(a) Delivery on standard online orders under £300 is charged at £40.

(b) Delivery on online orders over £300 are free of charge.

(c) For stocked Products, standard delivery usually takes 3-5 working days, although this is a guideline only.

(d) Some of our Products are ordered specially for you so they will take longer – the length of time is dependent on the supplier, we will call you to advise an expected day of delivery if this is the case.

(e) Delivery timescales for each item are on the delivery information tab on the individual product pages.

Special Delivery options:

(a) Next Working Day Delivery – this costs £40 on orders over £300, and £60 on orders under £300. This is a Next Working Day service on orders placed before 9am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are normally between 7am-6pm.

To reiterate do not book a tiler or any other tradesperson until you have received your order. Tile Star are not liable for any financial loss to you incurred through late or incorrect delivery.

Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

Online Delivery Charges

DELIVERY OPTIONDELIVERY TIMECOSTADDITIONAL INFO
STORE COLLECTIONEach product differs – this could be the same day or it might take a few weeks.FREE on all orders.Once your order is placed the store will ring you within 48 hrs to confirm when your goods can be collected. In-store collection is not available on sample orders (although home delivery is free on sample orders anyway.)
STANDARDEach product differs – this could be a few days or it might take a few weeks.Free on orders over £300, £40 on orders under £300.Normally 3-5 working days for delivery. The day you order is day '0'. Cutoff time is 10 am, if after 10 am day '0' will be the day after you order. Saturday and Sunday are not counted as working days.
NEXT WORKING DAY Each product differs – this could be a few days or it might take a few weeks.£40 on orders over £300, £60 on orders under £300.Next working day delivery, if ordering before 9 am. If ordering before 9 am day '0' is the day of ordering, if after 9 am then day '0' is the next working day after ordering. Saturday and Sunday are not counted as working days.
SAMPLE SERVICEUp to 4 working days.Free home delivery on all sample orders.You can order up to 3 samples at one time, samples will be delivered by Royal Mail.