Refund Request Form

Fill in the fields below. Please note that only refunds for full orders which have not yet been despatched can be requested online. We will notify you within 48 hours whether your refund request has been successful. Please refer to our terms and conditions page, section 13 before requesting a refund.

For refunds on only part of an order, or for orders which have already been despatched please contact Customer Services on 01324 649496 or email customerservice@tile-star.com

Alternatively you can also contact your local store.