Sample Ordering

We encourage customers to purchase sample tiles before making their complete purchase to give a true, accurate and clear appraisal of the product and its suitability for its installation.

Please remember shades and calibration of tiles differ especially with natural products, so before fixing ensure you are entirely happy with the product as any claims once the product has been fixed will not be considered. Any purchases of samples are also governed under these terms and conditions.

You can order up to three 10cm x 10cm samples in any one transaction on the website. Please note you may not add multiple samples of the same tile.

Tile Star reserves the right to cancel multiple sample orders from the same customer, which may be identified by name, address or payment method used.

Full sample pieces can be obtained if required from any of our stores, or by ordering 1 single tile from this website and are charged at the price per individual tile. To return any sample tile you must take it back to store within 21 days of purchase along with a receipt as proof of purchase, and you will be entitled to a full refund. Please note we do not offer refunds on cut or damaged sample tiles.

Delivery on all sample orders is free of charge. Sample orders can generally be sent to all areas of the UK but if we cannot  fulfil the order we may have to cancel and refund. You will be notified by phone or email in this instance.

To return any sample tile you must take it back to store within 21 days of purchase along with a receipt as proof of purchase, and you will be entitled to a full refund. Please note we do not offer refunds on cut or damaged sample tiles. If your sample has arrived damaged, please email customerservice@tile-star.com to arrange a refund or replacement.

Sample orders are despatched by 2nd Class Royal Mail.

 

Online Delivery Charges

DELIVERY OPTIONDELIVERY TIMECOSTADDITIONAL INFO
STORE COLLECTIONEach product differs – this could be the same day or it might take a few weeks.FREE on all orders.Once your order is placed the store will ring you within 48 hrs to confirm when your goods can be collected. In-store collection is not available on sample orders (although home delivery is free on sample orders anyway.)
STANDARDEach product differs – this could be a few days or it might take a few weeks.Free on orders over £300, £40 on orders under £300.Normally 3-5 working days for delivery. The day you order is day '0'. Cutoff time is 10 am, if after 10 am day '0' will be the day after you order. Saturday and Sunday are not counted as working days.
NEXT WORKING DAY Each product differs – this could be a few days or it might take a few weeks.£40 on orders over £300, £60 on orders under £300.Next working day delivery, if ordering before 9 am. If ordering before 9 am day '0' is the day of ordering, if after 9 am then day '0' is the next working day after ordering. Saturday and Sunday are not counted as working days.
SAMPLE SERVICEUp to 4 working days.Free home delivery on all sample orders.You can order up to 3 samples at one time, samples will be delivered by Royal Mail.