TERMS AND CONDITIONS

Deliveries

Delivery is free on all orders over £400 or £50 exc vat on all orders less than £400.

Your tiles will be delivered to you on a pallet. They will arrive on a truck with a tail-lift and delivery will be to the kerbside. If your home has restricted access please let us know at the time of ordering. Delivery to addresses with restricted access may incur an additional charge.

Deliveries will not be discharged by the driver. Take care when removing packaging to avoid damages and injury. Tiles are heavy so please be careful.

Cancellations / Changes

Once your order has been dispatched it cannot be changed or cancelled. Please make sure all your details are correct before dispatch.

Damages and Incorrect Deliveries

When you receive your tiles check the pallet for signs of damage. If your tiles are damaged please sign for them as damaged and take a photo of the damaged tiles whilst the pallet is still on the kerbside.

Please call us to report any damages or incorrect tiles within 24 hours of receiving your delivery. We will send replacements or issue a refund as quickly as possible.

Returns - Stock Items

We want you to be delighted with your purchase, but if you are not, you can return tiles that we stock in our Falkirk our Edinburgh store provided the tiles are returned in perfect condition, in full boxes and in their original packaging. The customer is responsible for organising and paying for the return of goods to either our Edinburgh or Falkirk store. Returns must be within 30 days of the delivery date. Refunds of stocked items will be processed following our receipt of goods.

Tile Star reserve the right not to refund if goods are not in a re-sellable condition or if the goods are returned after the 30 day period.

Please email us to ask for more information or to ask about returning products.

Returns - Special Orders

Whether exercising your legal right to cancel or return a product under our returns policy, you do not have a right to return tiles that are not stocked in our Falkirk or Edinburgh stores and that were brought in for a your specific, unique needs.